Privacy Policy
Last updated: 27 April 2026
1. Who we are
Quiet Velvet (“Quiet Velvet”, “we”, “us”, “our”) is a private digital storytelling service that creates personalised romantic fantasy stories for users.For the purposes of applicable data protection law, Quiet Velvet is the controller of your personal data.If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:Email: hello@quietvelvet.com
2. Scope of this policy
This Privacy Policy explains how we collect, use, store, share and protect your personal data when you:visit our website;create an account;purchase a subscription, credits or other paid access;complete onboarding questions;generate, save or continue stories;contact us;sign up for emails or other marketing; orotherwise use Quiet Velvet.It also explains your privacy rights and how to exercise them.
3. The personal data we collect
We may collect and process the following categories of personal data:
A. Identity and account data
name or display name;email address;login credentials;account ID;preferences linked to your account.
B. Story and preference data
onboarding responses;story preferences, themes, tone preferences and refinement choices;prompts, continuations and rewrite selections;saved stories, story history and favourites;feedback you provide on generated content.
C. Transaction and payment data
billing plan;purchase history;subscription status;payment status;limited billing metadata from payment providers.We do not intentionally store full card numbers. Payments are typically processed by third-party payment providers.
D. Technical and usage data
IP address;browser type and version;device type;operating system;referral source;pages viewed;session activity;approximate location derived from IP;diagnostic and analytics information.
E. Communications data
messages you send to us;support requests;survey responses;email preferences.
F. Marketing data
whether you have opted in to receive marketing;engagement with our emails or promotions, where permitted.
G. Sensitive content
Because Quiet Velvet is a personalised romantic storytelling service, some onboarding responses, prompts or saved stories may contain intimate or sensitive personal material.Please avoid including highly sensitive real-world personal information about yourself or other people unless it is necessary and you are comfortable sharing it.
4. How we collect your data
We collect personal data:directly from you, when you register, purchase, fill in onboarding, generate stories or contact us;automatically, through cookies and similar technologies when you use our website;from payment processors and service providers involved in billing, security, hosting, analytics and communications;from social or advertising platforms, where you interact with our advertising and consent or platform permissions allow this.
5. How we use your personal data
We use your personal data only where we have a valid lawful basis.
A. To provide the service
We use your data to:create and manage your account;generate, continue, edit and store your stories;deliver purchased features;authenticate you and secure your account.Lawful basis: performance of a contract.
B. To process payments and manage subscriptions
We use your data to:process purchases;manage billing;administer subscriptions or credits;detect failed or fraudulent transactions.Lawful basis: performance of a contract; legitimate interests in running and protecting the business.
C. To improve the service
We use data to:understand how users interact with Quiet Velvet;troubleshoot bugs;improve onboarding, story quality, product features and reliability;monitor abuse, misuse and service performance.Lawful basis: legitimate interests.Where required, consent will be used for non-essential analytics or similar technologies.
D. To send service messages
We may send you administrative communications such as:account verification;payment receipts;subscription updates;important product or policy changes;security notifications.Lawful basis: performance of a contract; legal obligation where applicable.
E. To send marketing
We may send you newsletters, launch updates, offers or product announcements where allowed by law.Lawful basis: consent, or legitimate interests where permitted by law.You can unsubscribe from marketing at any time.
F. To comply with legal obligations
We may use your data to:comply with tax, accounting and regulatory obligations;respond to lawful requests;enforce legal rights.Lawful basis: legal obligation; legitimate interests.
G. To protect the service and users
We may use data to detect and prevent:fraud;unauthorised access;unlawful activity;misuse of the platform;threats to safety or security.Lawful basis: legitimate interests; legal obligation where applicable.
6. AI-generated stories and use of your content
Quiet Velvet uses automated systems to generate personalised fictional content based on your inputs, preferences and choices.We may process your prompts, onboarding responses and story interactions in order to:generate requested stories;provide continuations and refinements;improve reliability, moderation and service performance;investigate abuse or technical issues.Unless this policy or a separate in-product notice says otherwise, your content is processed to operate the service and improve the product in a proportionate way.
7. Marketing
If you opt in, we may send you email marketing about Quiet Velvet, including product news, new features, special offers or editorial updates.You can opt out at any time by:clicking the unsubscribe link in an email; orcontacting us at hello@quietvelvet.com.
8. Cookies and similar technologies
We use cookies and similar technologies to:keep the site working;remember preferences;understand site usage;improve performance;support analytics and, where applicable, marketing.Some cookies are strictly necessary. Others, such as analytics or marketing cookies, may require your consent.You can manage cookie preferences through the cookie banner or your browser settings.
9. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to provide the service, comply with legal obligations, resolve disputes and enforce agreements.Typical retention periods may include:Account data: while your account remains active, and for a reasonable period after closure.Story and preference data: while your account is active, unless you delete it sooner, and for a limited period after closure where needed for backup, security or dispute handling.Payment and transaction records: as long as required for tax, accounting and compliance purposes.Marketing records: until you unsubscribe or object, plus a suppression record where necessary to respect your preferences.Support messages: for as long as reasonably necessary to manage the issue and maintain service records.We may anonymise data so it can no longer identify you and use that anonymised data for analytics and service improvement.
10. Sharing your data
We may share personal data with trusted service providers where necessary to operate Quiet Velvet, such as providers of:hosting and cloud infrastructure;payment processing;authentication and account services;email and customer support tools;analytics and security tools;content moderation or abuse prevention tools;development and technical infrastructure.We may also disclose data:if required by law or legal process;to protect rights, safety or security;in connection with a sale or transfer of the business.We require service providers to handle personal data only on our instructions and with appropriate safeguards where required.
11. International transfers
Some service providers may process personal data outside the UK.Where personal data is transferred internationally, appropriate legal safeguards will be used where required.
12. Data security
Reasonable technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.No online service can guarantee absolute security, but steps are taken to protect your information in a manner appropriate to the risks involved.
13. Your rights
Depending on the circumstances, you may have the right to:access your personal data;correct inaccurate data;erase your personal data;restrict processing;object to processing;request transfer of certain data;withdraw consent where processing is based on consent;complain to the Information Commissioner’s Office.If you would like to exercise any of these rights, contact hello@quietvelvet.com.
14. Children
Quiet Velvet is intended for adults only. You must be 18 or over to use the service.If it is believed that personal data has been collected from someone under 18, the relevant account and data may be suspended or deleted.
15. Third-party services and links
The site may link to third-party websites or use third-party tools. Quiet Velvet is not responsible for the privacy practices of third parties. Please review their privacy notices separately.
16. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The updated version will be posted on the website and the “Last updated” date will be changed above.
17. Contact
If you have questions or requests about this Privacy Policy or your personal data, contact:Email: hello@quietvelvet.com